Help My Site Has Been Hacked Part 2
Written by ady on May 13, 2008 – 8:56 pm -As predicted I heard nothing from studentwebhosting.co.uk until Monday afternoon when I finally got a reply to at least 6 messages I had sent since Thursday. The reply said my site hadn’t been hacked as I had at first thought. I hadn’t paid the invoice apparently so rather than try to contact me they decided to put there own pages up in replace of mine and make some decent money from my traffic.
Nothing on the website you understand. No message saying if this is your site please contact billing or anything like that.
This made me even more determined to move the domains to my usual registrar Namecheap. The trouble is studentwebhosting.co.uk won’t give me the EPP codes to carry out the transfer.
I paid the invoice expecting that to be an end to it but other invoices are soon due and they know if they stall me long enough I will have to pay another $120 for a domain I want to move and for hosting I no longer want from them.
This is why the pro’s tell you never to host your sites with the same company your domains are registered with.
It’s grinding to a rather sad end as I had my first couple of sites at studentwebhosting.co.uk and had joined when it was merely a couple of lads trying to earn a few extra quid to get themselves through university. Support has become practically non existent though over the last year or so and you can often wait at least a week for a reply to a ticket marked critical.
Once you get spoilt with a company such as WebHostingBuzz who reply to a query within the hour, have a comprehensive FAQ’s and give you 5 times the bandwidth for the same price, you find it hard to be patient for days.
I’ve asked at least 3 times today if I can have the EPP codes and the question has been point blank ignored, the last time they just opened up another ticket and the speed they reply that should stall it at least another week or two.
I found a few posts while hunting for the owners direct email address (which I found) about other customers having the same problems with studentwebhosting.co.uk as me.
I don’t really know what else I can do but if you have had a similar problem with a host not wanting to part with EPP codes and managed to resolve it please let me know how!
Tags: FPP codes, hosting problems, studentwebhosting.co.uk
Posted in Uncategorized |
